ADMINISTRATION SKILLS BY MANMOHAN JOSHI

THIS IS A SUMMARY OF BOOK ' ADMINISTRATION SKILLS ' written by MANMOHAN JOSHI.

 ADMINISTRATION SKILLS

EFFECTIVE COMMUNICATION SKILLS

UNDERSTANDING BEHAVIOUR

LEADERSHIP

EFFECTIVE DECISION TAKING

TIME MANAGEMENT

STRESS MANAGEMENT

ADMINISTRATION SKILLS

THE SUPERVISOR’S JOB

Organizations can not be run properly without competent first level managers . Supervisors are the key to success in any organization .They are usually held responsible for whatever goes wrong in an organization.

WHO IS A SUPERVISOR

A supervisor is a manager who accomplishes work with and trough subordinates and directs the work activities of people 

DIFFERENT SUPERVISORY JOBS

To prepare a budget

Contribute a long range planning

Solve technical problems

MANAGING RESOURCES

A manager manages :

People time

Space

Finance

Equipment

information

ADMINISTRATIVE EFFECTIVENESS

Administrators create high performance expectations

DEVELOPMENT CYCLE

Close supervision and direction are helpful when working with individuals who have little experience is directing their own behavior.

Administrators should maximize their performance by changing their style.

UPGRADED ROLE OF SUPERVISION

Supervisors require technical skills , human skills and direct responsibility for improving productivity and performance .

SUPERVISORY FUNCTIONS OR ACTIVITIES

An essential way of understanding the supervisory role is to examine the functions or activities performed by supervisors.

PLANNING

ORGANIZAING

DIRECTING

CONTROLLING

TEN KEY QUALITIES FOR ADMINISTRATORS

Providing clear directions

Encouraging open two way communication

Willing to coach and support people

Providing objective recognition

Establishing on going controls

Selecting the right people to staff the organization

Understanding the financial implications of decision

Encouraging new ideas

Giving out clear cut decisions when necessary

Constantly demonstrating high levels of integrity.

EFFECTIVE COMMUNICATION SKILLS

Communication means interacting with others to promote understanding achieve a result of some kind passing information to another person so that he/she can take action.

Face to face communication is the  easiest. you can explain what you mean.

The art of effective listening is essential to clear communication . Clear communication is necessary to management.

In order to communicate effectively you must produce quality letters to your reader.

Quite often you may have to prepare a report.

We need to filter our messages to let others understand true meaning of our communication

UNDERSTANDING BEHAVIOR

TYPES OF BEHAVIORS

Passive

Aggressive

Assertive

LEADERSHIP

Leadership is an inspirational process

A leader influences long term change in attitude.

Leadership is related to motivation and the process of communication through which one person influences the behavior of other people

Functions of a leader

As:

Executive

Planner

Policy maker

Export

External group representative

Controller of internal relations

Purveyor of rewards and punishment

Arbitrator and mediator

Exampler

Symbol of the group

Subtitute of individual responsibility

Ideologist

Father figure

Scape goat

STyLES OF LEADERSHIP

Authoritarian

Democratic

Laissez faire

Situational

EFFECTIVE DECISION TAKING

Decisions are made to achieve identifiable goals

TIME MANAGEMeNT

To do time management identify priorities and manage your priorities.

STRESS MANAGEMENT

FEELING UNDER STRESS

Low self esteem

Act in clumsy manner

Feel over whelmed

Feel guilty

Always angry

Feel less competent

COPING WITH STRESS

Understanding and accepting of self

Tackle the problem

Self nurturing

Emotional expression

Active distraction